Community Manager

Community Manager

Venture Lane is a new start-up hub in the heart of Boston’s Downtown Crossing which features a founder/entrepreneur led, curated community of tech start-ups. We plan to make a substantial difference for entrepreneurs and their companies by providing a unique mixture of: outstanding individual service and attention, a collaborative work family, beautiful cutting edge space, deep connection to the Boston startup eco system, plug and play support by our team and professional partners and a hand-picked educational and social program.

Your role:
You are the heart and the soul of the space and will help to launch and operate the Venture Lane Boston startup hub. A curated space were early stage tech start-ups can thrive, grow and develop in a community of like-minded entrepreneurs and companies. We support this with an outstanding on site staff and entrepreneurs in residence. The Community Manager is responsible for maintaining an extraordinary community, co-creating outstanding and engaging events and programs for its members and help the General Manager to run the day to day operations. You serve as a daily contact point for members and new potential members, by giving tours, making appointments, maintain the common space and meeting rooms and coordinate the external service partners. You are a major force behind the member communication channels and help to create content for our website and social media outlets.

Your responsibilities Include:

  • Actively plan and support the launch of Venture Lane
  • Assist the General Manager in providing excellent customer service: assist members in a friendly & professional manner, man the front desk, greet visitors, and receive deliveries
  • Create a warm, welcoming and rewarding environment for all members
  • Create content for our website and social media channels and support member communication
  • Uphold hospitality standards to ensure seamless day-to-day operations: order, stock and take care of food and beverages; stock the cafe, conference room, and restroom amenities; distribute mail; maintain clean & tidy common areas; run & empty dishwasher
  • Oversee accounts payable: process weekly vendor invoices; follow up on payment inquiries, help with bookkeeping
  • Onboard new members: activate and distribute keys and welcome bags; answer new member questions
  • Resolve member issues with professionalism and patience
  • Plan and support professional, social, and educational events for members
  • Document and escalate maintenance and facility issues
  • Manage the office independently if General Manager is out of office
  • Lead walk-in tours
  • Support member communication channels and help to create content for our website and social media outlets

In addition to the chance to work with incredible people and companies, there are many more reasons to work with us.

  • Daily coffee, tea, and drinks
  • Health care, including vision and dental
  • 401K plan
  • Smart casual dress code
  • Generous vacation time

How to apply:

  • Hospitality or customer service experience highly preferred
  • Personable & approachable with a strong customer service orientation
  • Strong organizational skills
  • Incredibly reliable
  • Comfortable working in a fast-paced and dynamic environment; detail-oriented, strong multi-tasker
  • Able to proactively own & execute designated tasks independently, with high level of comfort asking for help when needed
  • Basic computer proficiency preferred (Google Drive, Excel, Gmail, and basic printer troubleshooting)
  • Knowledge in basic event management and tech start-up environment a plus
55 Court Street
2nd Floor
Boston, MA 02203
Apply for Position
The Venture Lane