Steve has built a career transforming and boosting customer experiences. By taking a 360-degree view of the customer, Steve makes sure each employee has the actionable knowledge necessary to make better decisions and serve customers in a way that increases loyalty, referrals, sales and satisfaction.
In his role with Panviva, the omnichannel knowledge cloud company, Steve consults with hundreds of companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance and telecommunications.
A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.”
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance student experience. He then went on to running an office automation project for over 12,000 internal customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer lifetime value.
Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customers. Now, Steve is focused on delivering optimized processes through omnichannel knowledge management and delivering the ultimate in customer experience.
When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors business heads of small and medium businesses (SMBs). He lives in New Hampshire with his wife and sons.
Startupgrind Chat format:
- 6:00 PM- Dinner and drinks provided with networking among the community
- 6:30 PM- Introductions from featured attendees, sponsors, and partners
- 6:35 PM- Fireside Chat and audience Q&A
- 7:30- Wrap-up and networking
Grab your tickets below and please reach out with any questions!